Archive for October, 2006

Branding and the Boy Scouts

October 15th, 2006 by Chief Nut

I’m one of the leaders of Laconia, NH, Troop 143. This weekend was the Wannalancit District Fall Camporee … where 200 screamin’ (literally) 11 to 17 year old boys, and their troop leaders, got together for a two day camping trip. Friday was special for 70 of the boys because they worked to get their Wilderness Survival Badge. This is where everyone is outdoors WITHOUT sleeping bags OR tents. The boys have to make their own shelter, start a fire without matches, learn survival priorities, learn the many ways of signaling for help and must keep themselves warm. Oh, by the way, did I mention that Friday was the first heavy frost of the year and the temperatures dipped well below 30 degrees?

As I tried to fit the act of thinking between the chattering of teeth, I found I had A LOT of time to think without distraction. It also dawned on me that the recent success of this troop, in particular, is an example of great brand management. HUH? Yes, that…€™s what I said …€¦ great brand management. Here…€™s how.

DIRECTION
Steering the direction of your brand is kind of like herding cats. You can TRY to get them all going in one direction but the results may be something completely unexpected. If you…€™ve ever tried to get 200 teenaged boys to do something, you…€™ll get the whole …€œcats…€ analogy. Regardless of which you herd …€“ boys or cats …€“ you…€™ll most definitely be challenged and will have fun in the process.

GETTING THE BZZ
Troop 143 has an especially difficult challenge in its own survival because it has no …€œfeeder pack…€. This is a local group of younger cub scouts that will eventually …€œcross over…€ to become Boy Scouts. Without this pack, the troop can only grow or maintain size by constantly recruiting new members. Yep, think marketing. Creating a brand connection with the boys of …€œfun, hip, fun, different and fun…€ was a challenge. Creating a brand of …€œsmaller (than other local troops), more focused, experienced, leadership oriented…€ for the parents was also a challenge. By doing this well, the troop attracts new members.

GROWTH
When my boys and I started with the troop, it had dwindled down to only four scouts (five are required to maintain your charter). It has since grown to NINE scouts with two more seriously considering signing up. The recruiting efforts for these new boys was identical to a marketing campaign. If it had been based on a weak or diluted brand, it would have been much less successful. While we have thrived, the other local troop size has fallen down to half. Yes, it’s all about branding for them too!

DIFFERENTIATION
When we began a year ago, the patrol name was …€œThe Americans…€. This name was picked because, as a requirement, the patrol must have a flag and a patrol cheer. The boys already had an American flag and easily came up with the cheer …€œGo Americans…€. They found it easy to just go in that direction …€¦ it…€™s good enough isn…€™t it? Although this thinking is patriotic, it…€™s not very unique or memorable. Kinda like most businesses, don…€™t you think?

After a little cajoling, we were able to sit the boys down and teach them how much better a new name would be. They quickly got the brainstorming bug and they came up with LOTS of great names. The name they finally picked was the …€œRabid Chipmunks…€ and the cheer sounds like something off of a George Romero film soundtrack. Yes, it…€™s very …€œboy-like…€, but it…€™s also fun watching them do the cheer and it lifts the Scouting spirit up with every boy at every meeting. You can only guess what the flag looks like.

This has been a longer than usual post but it…€™s definitely helping to get my fingers warmed up!

The Wheels on the Ad Go Round & Round

October 13th, 2006 by Chief Nut

An editorial from the Denver Post goes a bit too far in suggesting or (better yet) justifying the reasons why ads should not be put on the sides of school buses.  Bringing in the issue of safety to hype the justification without any other supporting evidence is a bit too main stream media for my liking.  A MUCH better view would be to allow the school district to make their extra money and, over time, the advertisers will figure out that there are better ways to spend their marketing dollars. 

In a world where companies are figuring out that ROI on “traditional” advertising is declining, it shouldn’t be surprising to see creative ways like this popping up all over the place.  Like they say … “desperation is the mother of invention” … um, or something like that.

MADD Makes Me Happy

October 12th, 2006 by Chief Nut

The latest campaign produced for the Canadian Mothers Against Drunk Driving takes informational posters to a new level.  Add interesting juxtaposition of the poster to everyday objects, ask that the poster be crumpled a bit (for visual interest and texture), and VOILA! … you’ve got something that will really catch an eye.  Not just another piece of wallpaper that gets ignored.

Get It Boy … Fetch!

October 11th, 2006 by Chief Nut

Need to get information on the latest, greatest gadget?  Guy Kawasaki tells us about an old business associate of his that has built a new search engine designed for this kind of specialty search … called Retrevo

Type in your typical keyword search (better yet, a specific product with a product number) and, unlike your usual Google results, you’ll get a breakdown of;

  • search results
  • product documentation (with a separate window for viewing pdfs)
  • manufacturer information
  • reviews and articles about the product
  • links to blogs and forums talking about that product

This guy is a (as Wiley Cayote would say) suuuuuuuper genius!

Hoppin’ Down The Campaign Trail

October 10th, 2006 by Chief Nut

There’s certainly not a shortage of interesting campaigns this year. A couple come to mind …

Sandy Sullivan’s “I had sex with the Green Bay Packers” strategy may turn out to be slightly less effective than Christy Mihos’ “Head up their butts” ad. Both have created an uproar in their regions but only one really strikes directly at the sentiments and emotions of the constituents … unless, of course, you’re …. um, well, let’s not go there.

My prediction is that they’ll both fall short at the polls, but the Mihos ad scores BIG points in my book for being fearless. Of course it’ll offend people, but it’ll also be remembered for a long time for coming right out and saying what A LOT of people in the Boston area are thinking.

Just Getting Around To It

October 10th, 2006 by Chief Nut

I was going to refer to this post on procrastination a few days ago but I’ve been putting it off.  Hmmmmm

A View Of “Cheaper”

October 10th, 2006 by Chief Nut

Great perspective!! I’ll be sure to not stay at that resort in the midwest!

Everyone’s Got One!

October 9th, 2006 by Chief Nut

Opinions …€”  based on “statistical” proof or not.  Go ahead, if you were asked to rank the top 100 brands in the U.S., or the world, or the Web, what kind of criteria would you use?  Regardless of the criteria, the strength of brand should result in immediate recognition, yes?

Compare these two lists:

* FutureLab Top 100 Online Brands
* Interbrand Best Global Brands 2006

OK, Now let’s take a look at the Fortune 500.   Easily, these companies have the largest budgets and, therefore, have the capacity to build strong brand recognition … don’t they?

Let’s make note of some things:

* Disney is #5 on FutureLab and  #7 in InterBrand …. but only #63 on the Fortune 500
* Apple is #3 on FutureLab and  #41 in InterBrand …. but #159 on the Fortune 500
* Google is #1 on FutureLab and  #38 in InterBrand …. but down at #353 on the Fortune 500
or, my favorite:
* Nokia is #9 on FutureLab and #6 on InterBrand … but DOESN’T even make the top 500!

No, this is NOT a statistical analysis, and I know I’m not shaking the foundations of the brand industry, but it should be pretty obvious that the strength of brand is NOT built solely by the number of dollars spent.

More “Little Differences”

October 8th, 2006 by Chief Nut

A la my last post:

We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make which, over time, add up to big differences that we often cannot foresee.
…€” Marian Wright Edelman

More Valuable Than Money

October 8th, 2006 by Chief Nut

We can, too easily, get caught up in the never-ending quest for the all mighty buck.  We can even base most of our business decisions on what will optimize the flow of greenbacks.  What if, however, there were little things you could do that would improve the lives of other people … even if it’s just for a fraction of a moment.  An example??  When you put a penny into the penny dish at the gas station, you’re saying to a complete stranger in the future, “I know it stinks getting caught short … hope this helps!”  Other than the fact that some people hate collecting pennies, this is a completely altruistic act.

How about the 26 year old artist known as Slinkachu.  His tiny little dioramas are meant to be discovered by people at random and to give them a smile.  No money … no recognition … just payment in smiles.

Another example from me.  If I don’t put pennies into the counter dish, I’ll conciously drop them on a sidewalk in front of a door to a store or on a sidewalk (heads up, of course).  I figure I drop about two or three a month.  That’s less than the cost of a soda and I’m giving “good luck” to 30 or 40 people per year.  I can just hear them saying the jingle “Find a penny, pick it up. All the day you’ll have good luck!”

Does your customer service work the same way?  Yes, indeedy.  Your goal is to make people’s lives better in some way.