Archive for September, 2006

We’ve Got Traffic … Hot Dog!!

September 17th, 2006 by Chief Nut

Let me say “wheeewwwwww”. I’ve been at conventions for two of the last three weeks. Although it’s good to be back to catch up on some much needed sleep, it’s also a great time to reflect on these experiences.

The Fall VON Expo was (as usual) a miraculous, whirlwind, technology extravaganza. Put on by Jeff Pulver of Pulver Media (think former Vonage guy), the event was BIG, impressive and a lot of fun. Held at the new Boston Convention and Exhibition Center, the event was spacious, clean, well run and …. did I say “big” already?

The Acorn Creative team has spent the past few months helping Iperia to plan for this event, including the development of all booth graphics, coming up with a tradeshow theme — a virtual reality home run derby — and polishing off all the presentation stuff; portal demo interface, tchotchke, pocket folders, sell sheets, screen savers, etc., etc. The theme this year was BASEBALL. Tied directly to the “Always Here”, warm and fuzzy, customer service idea behind the Iperia brand, the graphics of the booth took viewers back to the simple times when they were kids. Like James Earl Jones said in the movie “Field of Dreams”, “there’s always been a constant in our lives”… baseball has marked the passing of time.

Because the folks at VON had a last minute cancellation of a 20×30 booth (instead of the 20×20 that Iperia was planning), the booth could now accomodate a Hot Dog Cart. Our thinking was that the smell of the free Hebrew National Hot Dogs was another sensory layer to support the experience. What we didn’t expect was the HUGE success the cart would be among the attendees. Of course, it didn’t hurt that the food court services were charging an arm and a leg for mediocre food…. The price of the dog was a swipe of the attendee’s ID card.

As people were standing in line (over 1200 of them), it became an opportunity to answer people’s questions about Iperia services AND invite them over to view the demo.

Bottom line: Names collected for follow up were increased three fold and the number of demo presentations doubled. It’s these activities that are the precursors to new business relationships … it’s WHY we attend trade shows, yes?

I will be bold and differentiate from my competitors!

September 11th, 2006 by Chief Nut

I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!
I will be bold and differentiate from my competitors!

The power of a written goal

A Different 9/11 Morning

September 11th, 2006 by Chief Nut

Driving in to work this morning I was astounded by the beauty of a spectacular New England fall morning.  Clear skies, a snap in the air, pure blue right to the horizon (NH is known for that) … really amazing.  This sense of awe, however, was shaken a bit when I realized that today is the fifth anniversary of 9/11.

Because this is a business blog, I won’t digress too much.  Let me just say that there is a BIG difference between “making a life” and “making a living”.  Not just on anniversaries, but EVERY day.  We should be thankful that we can pursue happiness and have the freedom to make the lives we want.  A hearty thank you to everyone who believes in this … and a very special thank you to those of you who are fighting for this freedom.

People Connect With People

September 10th, 2006 by Chief Nut

Two liter coke bottles + packs of Mentos = ?????

Take a multi-billion dollar company with scads of money to throw at marketing campaigns galore. Can they afford to create an “event” that will draw in tens of thousands of participants? Sure. Ten million here, a hundred million there … sooner or later, you’re talking about real marketing dollars. Is this kind of event considered successful? mmmmmMaybe.

BUT, what would happen if a much smaller company (with a fraction of the budget) spent it’s time listening to people … what they wanted, what they thought, how they felt about products, what motivates them … and then created a campaign based on an already existing word of mouth event? The results??: see for yourself.

A Bad Brand Metaphor

September 10th, 2006 by Chief Nut

You know the one … you, and 9 complete strangers, try to squirt water into the mouth of a plastic clown head while your friends stand behind you snickering. If you do it right, your balloon fills faster to the point of bursting. Sure you pay a buck to play, but if you win you’ll be the proud owner of an 18 cent stuffed animal that was made in Taiwan.

Guess what! … this is how brand works!

Here are the pieces:

  • The gun is your product or service
  • The water is your brand strategy
  • The strangers are your competitors
  • The clown head is your target audience
  • The mouth opening is the emotional connection you’re trying to establish
  • The balloon is the strength of your brand

Your brand strategy needs to be powerful and accurate. This is a race to shoot water into the mouth! If you successfully ‘hit’ the emotional connection, your brand strength begins to grow. Waver even one eeensy bit and your brand value begins to deflate. You have to hit that connection constantly!!

Look at great brands and you’ll see they rarely miss the mouth. Sadly, if we were to actually apply this odd (at best) metaphor to the real world, most companies would be Chevy Chase-like, squirting water all over the Carnie, the prize wall and the stranger next to them. Or, more likely, they’ll try to throw their gun at the clown head (talking about their product)…. Sure it’s funny to think about when you put it that way, but the real world ain’t no carnival people! When that happens, it’s just saaaad! :-|

Remember, your goal is to burst your balloon first … and keep the rest of the booth dry.

A Big Bang

September 9th, 2006 by Chief Nut

HOW could I have not started the category with this one???? ….  Nike collides with iPod

Getting Wet Stuff

September 9th, 2006 by Chief Nut

There’s a not so fine line between common sense and taking that idea and bloating it to the point of ineffectiveness. Take, as an example, the recent restriction of liquids on commercial airline flights. We were faced with a clear danger and we responded to the problem quickly (GO TEAM!!), however, the implementation is leaving something to be desired (Sigh). I’ll let you google on your own any of the thousands of stories that support this.

So, what can an entrepreneur do to help bring sanity back to the situation? How about providing a fast, convenient, way for a traveler to avoid the airport hassles? Yep, that’d work! Check out www.MyWetStuff.com.

What the Heck is Bozosity?

September 9th, 2006 by Chief Nut

If you’ve never heard this term you really need to take a 40 minute break. You’ll learn this and A LOT MORE about entrepreneurism.

If you hover over the Guy Kawasaki link down in the right corner of your screen, you’ll see that I’ve been reading and watching Guy since he was the Software Evangelist at Apple in the 80s. I STRONGLY recommend that you take the time to watch his “Art of the Start” video. I’ve heard most of this stuff in bits and pieces over the years, but this presentation is, indeed, worth the standing-O that he got from the audience.

BRAVO GUY!!!

WDPIOUA (Why do people insist on using acronyms?)

September 8th, 2006 by Chief Nut

Man am I IN LOVE with the way RSS is changing the world of communication! What I’m not in love with is the “RSS” acronym (which stands for “Really Simple Syndication”) … or just about any other acronym. Of course, there are exceptions like LOOM (Loyal Order of Moose) or SHAG (Sexual Health Action Group). Yes, it’s possible to make a statement, stand out, or differentiate with an acronym name. However, if you’ve created an acronym like (pick a Gov’t agency), then you’re likely not blasting out away from the crowd with your most important brand element …. your name!

Just in case you’ve recently, VanWinkle-like, emerged from a 75 year long sleep and have no idea why you should care about RSS, check out Rebecca Lieb’s article on “Real-Life RSS Marketing” to get a quick jolt of what the RSS buzz is all about. Want to get into the nitty gritty?… check out this tutorial.

How Often Do You Get A “Wow”?!

September 8th, 2006 by Chief Nut

Ahem … Let me clear my throat a bit before I preach to you.  Nahhhhh.  Stephanie Diamond does a fine job of avoiding the preaching here. (But she does ask the question “Does Design Matter”?)

If you’re not getting daily “wows” about your product, service or presentation, then you need to figure out why it’s so vanilla.  Shake up the team and go for double chocolate, rocky road with cherries.  Once you start getting some “wows”, then go even further and go for the sprinkles (or, as they’re called here in NH, “Jimmies”).